On-demand AI for
Sales and Customer Support
Step in when needed, stay invisible when not.
Active when your team is offline or overloaded.
One platform.
One context.
One decision engine.
Everything to win customers
A complete platform combining AI intelligence, omni-channel communication, and powerful automation tools.
Why worry about off-hours leads and support at all?
Customers message whenever they want. Your business shouldn't stop when your team does.
24/7 sales and support on demand
One AI agent across all channels
Context-aware replies with smart escalation
Why can't your tools adapt to your process?
Your processes are unique. Your automation should be too.
Fully customizable workflows
Intelligent message routing
AI + rules working together
What happens when customers call and no one picks up?
Calls don't wait. Customers don't retry forever.
AI-powered call handling
Live understanding, not IVRs
Seamless human handoff
Why do campaigns stop working after the first message?
Sending messages is easy. Following up properly isn't.
AI-managed outreach and follow-ups
Automatic intent detection
Qualified leads surfaced, not buried
Why doesn't your sales pipeline update itself?
Sales pipelines shouldn't rely on memory and manual updates.
Conversation-driven lead movement
Automatic assignment and follow-ups
Clear visibility without manual work
Why are customer conversations scattered everywhere?
Switching tools kills focus. Context gets lost. Responses get delayed.
Unified customer view
Faster response times
No tab-hopping or missed messages
Why do customer issues get lost?
Not every conversation is a ticket. But every ticket should be handled properly.
Auto-created tickets from conversations
Clear ownership and status
Faster resolutions with full context
Go live in
4 simple steps
From sign-up to your first AI-powered conversation in hours, not weeks.
Connect Your Channels
Link WhatsApp Business, connect email via SMTP, enable Twilio for voice, and install our chat widget.
- WhatsApp Business API
- Email webhooks & SMTP
- Voice AI
- Chat widget
Train Your AI Agent
Upload knowledge base documents, configure AI personality, set up guardrails for safe responses.
- Upload PDFs, docs
- Custom prompts
- Guardrails
- Escalation rules
Build Visual Workflows
Create no-code automations with our drag-and-drop builder. Connect triggers, add conditions, use AI nodes.
- Event triggers
- If/else logic
- AI response
- Multi-channel
Go Live & Optimize
Deploy your AI-powered experience. Monitor real-time analytics, track SLA performance, continuously improve.
- Real-time monitoring
- Analytics
- SLA tracking
- Optimization
More than just a chatbot.
It understands.
CustArea's AI engine doesn't just match keywords. It understands context, analyzes sentiment, and securely accesses your knowledge base to provide human-like resolution.
Contextual Memory
The AI remembers previous interactions across channels. It knows if a user emailed yesterday before chatting today.
Sentiment Detection
Detects frustration instantly and prioritizes urgent cases.
Knowledge Base
Instantly parses your PDFs, Docs, and URLs to answer accurately.
Enterprise Guardrails
Strict safety layers ensure the AI never hallucinates, goes off-topic, or shares sensitive data. You control the boundaries.
- ✓PII Redaction
- ✓Profanity Filter
- ✓Competitor Block
- ✓Topic Confinement
All the tools you need
Everything your team needs to support customers and close deals — in one unified platform.
Support leads and customers instantly — without being online 24/7
Add CustArea to your business channels and stay responsive at all times. From WhatsApp and website chat to email and calls, CustArea helps you handle customer conversations instantly, qualify intent, and resolve issues — even when your team is offline or overloaded.
Automate your sales and support operations with flexible workflows
Every business works differently. CustArea's workflow engine lets you design custom logic for how conversations are handled — from routing messages and creating leads or tickets, assigning owners, and executing complex logic.
Combine rules with AI decisions to automate complex operations without losing control.
AI that works with your team, not instead of it
CustArea’s AI copilot understands customer intent, responds with context, and steps in whenever needed.
Run WhatsApp and email campaigns
CustArea helps you run campaigns where AI manages replies and follows up automatically.
Ready to transform your workflow?
Send us a message
We'll get back to you within 24 hours.
Book a Live Demo
See our AI agents in action. We'll show you how to build custom workflows and automate your support in a 30-minute personalized session.
No commitment required
Frequently asked questions
Everything you need to know about CustArea.